Every Self Storageland customer signs a rental agreement before moving in. It sets out the rates, any deposit, how payments work, what happens if a payment is late, and the rules that keep the facility safe for everyone. This page is a summary to help you know what to expect; it does not replace the agreement itself.
Please read your agreement carefully and ask our team about anything that is unclear. You can call us on 011 041 6166 or visit the facility.
Rates, deposits and payments
Your agreement states the rental rate for your unit, how often it is payable and any deposit required, along with how the deposit is handled when you move out. Existing tenants can use our online payment options.
If a payment is late, the agreement explains what happens, including any late payment charges and the steps the facility may take. Please contact us early if you expect a problem with a payment.
Flexible rental periods
Our agreements are flexible and suit both short-term and long-term storage. The agreement sets out how much notice is required when you want to move out.
Prohibited items
For everyone's safety, certain items may not be stored. The full list is in your agreement, but generally includes:
- Flammable, explosive or hazardous materials, including fuel and gas bottles
- Illegal goods and stolen property
- Perishable food and anything that attracts pests
- Live animals and plants
- Weapons and ammunition
- Anything that gives off fumes or odours
Safety, access and waste
Tenants must follow the facility's safety rules and emergency procedures, use their unit as the agreement allows, and keep common areas clear. Access is controlled and entries and exits are logged. Please take your packaging and waste with you, as the agreement sets out rules on waste and dumping.
We encourage you to secure your unit with your own padlock.
Insurance
You remain responsible for insuring your goods. Check whether your home or contents policy covers items in storage, or ask about insurance options at the facility.
Questions? See our FAQs or Request a quote or call us on 011 041 6166.
Common questions
Is this page the full agreement?
No. It is a summary. The signed rental agreement is the binding document.
Can I get a copy of the agreement before I sign?
Yes. Ask our team and we will take you through it.
What if I cannot pay on time?
Contact us as early as possible. The agreement explains how late payments are handled.
Can I store items for a business?
Yes, as long as they are not prohibited. Your agreement sets out how units may be used.
How do I end my rental?
Give notice as set out in your agreement, clear and clean your unit, and remove your padlock.
