Self Storageland respects your privacy. This policy explains what personal information we collect when you use our website, request a quote, rent a storage unit or visit our facility, why we collect it, how we protect it, and the rights you have under the Protection of Personal Information Act, 2013 (POPIA).
By using our website or services you acknowledge this policy. We may update it from time to time, and the current version will always be on this page.
Information we collect
- Contact details such as your name, phone number and address
- Details you give us in a quote request, such as what you plan to store and for how long
- Information needed for your rental agreement, including identity and billing details
- Payment records for your account
- Access logs of entries and exits at the facility
- CCTV footage recorded at the facility for security purposes
- Basic website usage data, such as cookies and pages visited
How we use it
We use your information to respond to enquiries and send quotes, set up and manage your rental agreement, process payments, arrange services such as move-in transport, keep the facility secure, meet our legal obligations and improve our website. We only process information for these purposes or where the law allows.
Sharing and security
We do not sell your personal information. We may share it with service providers who help us run our business, such as payment and IT providers, under appropriate confidentiality obligations, or where the law requires it.
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, and we keep it only for as long as needed for the purposes above or as required by law.
Your rights
Under POPIA you may:
- Ask whether we hold your personal information and request access to it
- Ask us to correct or delete inaccurate or outdated information
- Object to certain processing, including direct marketing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
Contact us
For any privacy question or request, call us on 011 041 6166, visit us at 288 Lewisham Road, cnr Beyers Naudé Drive, Blackheath, Randburg, 2195, or use our contact page. We may need to verify your identity before acting on a request.
Common questions
Do you record CCTV footage?
Yes. The facility has 24-hour CCTV for security purposes, and footage is handled in line with this policy.
Will you send me marketing?
Only where the law allows, and you can opt out at any time.
How do I see the information you hold about me?
Contact us by phone or through our contact page and we will help with your request.
Who can I complain to?
Contact us first. You also have the right to lodge a complaint with the Information Regulator.
