Renting storage for the first time raises plenty of questions, from how pricing works to what you are allowed to keep in your unit. We have gathered the most common ones below, grouped by topic.
Our team is always happy to explain anything in more detail. Call us on 011 041 6166, visit us at 288 Lewisham Road in Blackheath, or request a quote online.
Pricing and quotes
We do not publish prices because the cost depends on the unit size, type and rental period. Every customer gets a quote based on their needs. Requesting one is free and carries no obligation.
Your rental agreement sets out the rates, any deposit and how late payments are handled, so everything is clear before you move in.
Access and visits
We are open from 09:00 Monday to Friday and 09:00 to 12:00 on Saturday. We are closed on Sundays and public holidays. Access times can vary, so please call to confirm before you visit. Site visits for prospective customers are welcome.
Security and insurance
The facility has 24-hour CCTV, controlled and logged access, patrols, bright lighting, perimeter fencing, fire alarms and emergency procedures. See our facility and security for details.
For cover, check whether your home or contents policy includes items in storage, or ask about insurance options at the facility.
Payments
Existing tenants can use our online payment options. Ask our team for the details when you sign your agreement.
Unit sizes and types
We have a range of unit sizes and configurations, from small units for a few boxes to larger units for a household or business stock, plus climate-controlled units for temperature-sensitive items. Our staff help you choose, and you can change size later where a suitable unit is available.
Moving in
We sell packing boxes and supplies and offer move-in transport for a fee, quoted upfront. Our storage checklist helps you prepare.
Common questions
How do I get a price?
Request a quote online or call 011 041 6166. Tell us what you are storing and for how long.
What size unit should I choose?
Our staff help every customer choose. See unit sizes and our storage size guide for a general idea, then send us your list of items.
What can't I store?
Your rental agreement lists prohibited items. As a general rule, anything dangerous, flammable, illegal, perishable or alive is not allowed. Ask us if you are unsure about a specific item.
Do I need my own padlock?
We encourage every customer to use their own padlock so that only they hold the key.
How long can I rent for?
Our rental agreements are flexible, suiting both short-term and long-term storage.
Can I pay online?
Yes, online payment options are available for existing tenants.
Do you have climate-controlled units?
Yes. Climate-controlled storage is available for temperature-sensitive items.
What are your opening hours?
We are open from 09:00 Monday to Friday and from 09:00 to 12:00 on Saturday. We are closed on Sundays and public holidays.
Can I move to a bigger or smaller unit later?
Yes, when we have space. Let us know what size you need and we will move you as soon as a suitable unit is available.
